An exciting new role has become available in our Derby sales office to work 3 days per week, Tuesday - Thursday (hybrid). You will be managing the accounts of high-profile customers in the food packaging industry. Duties to include:
• Dealing with incoming enquiries via telephone & email.
• Communicating with various suppliers.
• Making outbound calls to customers as required.
• Checking fulfillment of orders due.
• Raising customer orders by email & phone.
• Complete weekly stock reports for customers.
• Updating and recording data via our CRM system.
• Internal system housekeeping.
• Update of Pricing within internal system & customer price lists.
• Effectively manage stock levels and alert external sales towards non-movement of stock.
• Complaint handling - raising internal NCs for credits/claims.
• Processing customer complaints to manufacturing site for investigation.
• Collating documentation upon request.
• Supporting other team members.
Key skills:
· Experience in customer service/administration role.
· Excellent communication skills both written & verbal.
· Accurate numeracy skills.
· The ability to work under pressure.
· Pro-active, positive, enthusiastic – demonstrating a ‘can do’ attitude.
· Team player with the ability to multi-task and working independently.
· Knowledge of Microsoft Office software.
