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About us

Coveris is a leading European packaging company that manufactures flexible packaging solution for some of the world’s most respected brands. The company develops packaging that protects all types of products from food to pet food, from medical devices to industrial and agricultural products. 

At present, we are looking for an experienced IT Process Specialist (f/m/d) who would support all our sites in the transformation and standardisation of the IT process landscape. Your work location would be in our production site in Kurim where you would spend at least half of your working time. 

The role includes:

  • Conducting process audits within IT to identify inefficiencies or bottlenecks. 
  • Mapping out current workflows using process modelling tools (e.g., BPMN, flowcharts) to provide a visual representation of processes. 
  • Defining Key performance indicators (KPIs) for IT processes such as cycle time, error rate, and resource utilization. 
  • Measuring metrics like cost savings, service level agreement (SLA) adherence, and improved processing speed after implementing changes. 
  • Creating and maintaining clear, detailed documentation for IT processes, workflows, and procedures. 
  • Facilitating regular meetings with all key stakeholder to gather feedback and requirements. 
  • Coordinating efforts between departments to ensure alignment of IT processes with business objectives.
  • Close cooperation with other IT teams to deploy new IT processes and ensure successful integration with existing systems. 

Our expectations:

  • You have successfully completed your business studies with a focus on Information Technology, Computer Sciences, or a related field. 
  • You have demonstrated professional experience in IT support, IT service management or a similar role,
  • You have strong knowledge of IT service management frameworks (e.g. ITIL) - a relevant certificate would be a plus
  • You have experience with IT service management tools (e.g. ServiceNow, Jira Service Desk) and ideally are familar with Active Directory, Microsoft 365 and basic networking principles.
  • You have good general IT skills and a good understanding of IT technologies and best practices. 
  • You are customer service focused with strong communication skills and are able to explain IT topics to non-IT users.
  • You demonstrate the ability to identify, diagnose, and resolve issues in existing processes and workflows.
  • You have strong analytical skills, a problem solving mindset and drive to initiate and implement necessary changes,
  • You are a self-starter and can organize your priorities and work environment yourself. 
  • You are fluent in spoken and written English, 
  • Good command of MS Office.

We offer:

  • High degree of personal responsibility as well as personal development opportunities and space for initiative,
  • Job in a growing and internationally oriented company,
  • Be part of professional and dedicated team, 
  • Motivating working environment and performance-related pay.