Job details
- To support the Quality and Product Safety functions within the three Performance Units (Print, Lamination and Conversion).
- Working collaboratively with all internal teams to drive improvements in external and internal complaints and reducing the Cost of Quality.
- To actively seek out, plan and deliver quality improvement projects in all performance areas.
- Carry out project work and complaint/suspect investigations.
- Supporting the Quality Supervisor in their day-to-day role and to be able to act as their deputy when the Quality Supervisor is absent or unable to carry out their duties.
- To ensure that internal and external complaints are dealt with in a professional and timely manner.
- To collate, trend and present quality matrices.
- Ensuring compliance with BRCGS and ISO9001 International Standards.
- To work collaboratively with the Production Team and Shift Managers to improve Quality performance through positive activity thereby decreasing complaint and suspect frequency and reducing the Cost of Quality.
- Provide trending analysis of Quality matrices to present to colleagues on a regular basis.
- Manage complaints and suspects/CAPA resulting in measurable improvement.
- Managing supplier claims.
- Manage compliance/knife/glass and brittle plastic audits.
- Support the internal auditing system.
- Participate in third party audits.
- Support the Quality Supervisor.
- Support the Quality Manager.
